Shipping Information
We ship jewellery from India to customers at home and abroad. This page explains how shipping works on our store. Rates and available destinations are always shown at checkout after you enter your delivery address.
🇮🇳 Shipping Within India
Free shipping on all orders delivered within India. There is no minimum order value for domestic free shipping. When you checkout with an Indian delivery address, you will not see a separate domestic shipping charge for standard delivery, unless our checkout displays otherwise for your location.
🌍 International Shipping
We offer international shipping to supported countries and regions enabled in our Shopify store. The destinations you can select appear when you enter your shipping address at checkout; if your country is not listed, we are unable to ship there at this time.
International shipping charges are calculated at checkout based on your delivery address, order details, and the shipping options available for that destination. We do not publish fixed international rates on this page because they vary by location and service.
- Shipping cost and any available shipping services are shown before you complete payment
- International customers may be responsible for customs duties, import taxes, brokerage fees, and similar charges imposed by the destination country, unless we clearly state otherwise at checkout
- Delivery times for international orders depend on processing, carrier transit, and customs clearance
📦 Delivery Estimates
We do not guarantee a specific number of business days for delivery. How long your order takes to reach you depends on your destination, the shipping service selected at checkout (where options are offered), order processing, carrier operations, and—for international orders—customs processing.
Order processing is the time we need to prepare your order before it leaves our facility. Transit time is the time the carrier takes to deliver the parcel after dispatch. Total time to receive your order is processing plus transit, and both can vary.
⏰ Order Processing
Most standard orders are prepared for dispatch within 1–2 business days after we confirm your order and payment. This is an estimate, not a guaranteed dispatch date.
- Custom or personalised jewellery may need additional processing time; we will contact you if your order requires longer preparation
- Orders placed on weekends or public holidays are usually processed on the next business day
- Peak periods or stock checks may occasionally extend processing
📋 Order Tracking
When your order has been dispatched and tracking is available from our carrier, we will share tracking details with you—typically by email—using the contact information from your order.
- Use the tracking link or number in your dispatch notification to follow progress on the courier's website or app
- Tracking updates depend on the carrier; not every shipment includes detailed milestone updates
- If you need help with tracking, contact us with your order number
📦 Packaging
We pack jewellery carefully to help protect it in transit, using secure outer packaging and appropriate protective materials for delicate items. Our goal is for your order to arrive in good condition.
Specific packaging materials (such as gift boxes or extra padding) may vary by product. Insurance or declared value for carriage, if any, depends on the shipping service used for your order and is not separately stated on this page.
⚠️ Lost, Delayed, or Damaged Shipments
If your order is significantly delayed, appears lost in transit, or arrives damaged, please contact us as soon as possible with your order number and, where helpful, photos of any damage or packaging.
- Email: surekhavermakamboj@gmail.com
- Phone: +91-8396851552
- Address: Gurugram, Haryana, India
We will review your case and work with you in line with our Returns & Exchanges policy, these shipping practices, and applicable consumer-protection law. Outcomes may include assistance with the carrier, replacement, or refund where appropriate—we do not guarantee a particular remedy without reviewing the facts of each order.
❓ Shipping FAQ
Is shipping within India free?
Yes. We offer free shipping on all orders delivered within India, with no minimum purchase amount. If checkout shows any domestic shipping line item for your address, that amount is what applies to your order.
How are international shipping charges calculated?
After you enter your international shipping address at checkout, Shopify calculates the shipping cost based on the destination, your order, and the shipping options enabled for our store. You will see the charge before you pay.
Do international orders incur customs duties or taxes?
Often, yes. Many countries charge import duties, taxes, or fees on jewellery and other goods. These are usually paid by the recipient unless our checkout clearly includes or states otherwise. We do not control customs decisions or amounts.
When will my order be dispatched?
We typically prepare standard orders for dispatch within 1–2 business days after order confirmation. Custom or personalised pieces may take longer. Dispatch is separate from delivery time once the carrier has the parcel.
How can I track my shipment?
When tracking is available, we send details by email after dispatch. Follow the tracking link or use the tracking number on the courier's site. Contact us if you have not received tracking within a reasonable time after your estimated processing window.
What should I do if my order is delayed, lost, or damaged?
Contact us at surekhavermakamboj@gmail.com or +91-8396851552 with your order number. We will investigate with the carrier where relevant and explain the next steps under our store policies and your legal rights.