Returns & Exchanges

We want you to be happy with your jewellery purchase. If something is not right, contact us and we will explain whether a return, exchange, or refund may be available under this policy and applicable law.

📦 Returns

We accept return requests for eligible jewellery items. You may request a return within 30 days of delivery (the date shown on your delivery confirmation or carrier record). Return requests are reviewed for eligibility; approval is not automatic.

Items must be unworn and in their original condition, with original packaging and any included accessories, tags, or documentation where applicable
To start a return, email surekhavermakamboj@gmail.com with your order number and the reason for your request
We will confirm whether your return is approved and provide return instructions, including the return address, before you ship anything back

🔄 Exchanges and Replacements

We accept exchange requests for eligible items (for example, a different size or style), subject to product availability and our confirmation. Exchanges and replacements are generally available within the same 30-day period from delivery, where the item meets return condition requirements.

You are responsible for shipping costs to return the original item to us
You are also responsible for shipping costs to send an exchanged or replacement item to you, unless we agree otherwise after reviewing your case or unless applicable law requires a different arrangement
We do not offer prepaid return labels or free exchange shipping as a standard policy
If an exchange is approved but your preferred item is unavailable, we may offer an alternative, a refund, or another solution as appropriate

🚚 Return Shipping Costs

Customers are responsible for return shipping costs. We recommend using a trackable shipping service and, for valuable jewellery, appropriate shipment protection offered by your carrier.

We do not provide prepaid return labels unless we expressly agree in writing for a specific order
Return instructions and the applicable return address are provided after you contact us and your request is reviewed
For exchanges and replacements, outbound shipping to you is also paid by you unless we confirm otherwise or the law requires otherwise

If you believe your item is defective, damaged in transit, or incorrect, contact us before returning it. We will review photos and order details and explain the process that applies, including any shipping arrangements permitted by law and our policies.

❌ Non-Returnable Items

Some items may not be eligible for return or exchange, including:

Custom or personalised jewellery made to your specifications
Items marked as final sale or sold on clearance (except where the item is defective or not as described)
Items that show wear, damage, or alteration after delivery

This list does not affect your statutory rights. If an item is defective, damaged, materially misdescribed, or incorrect, you may have remedies under applicable consumer-protection law regardless of the exclusions above.

📋 Return Process

Step 1: Contact Us

Email surekhavermakamboj@gmail.com with your order number and the reason for your return or exchange request.

Step 2: Wait for Our Instructions

We will review your request and, if eligible, provide return authorization and instructions, including where to send the item.

Step 3: Pack Securely

Pack the jewellery securely with the original packaging and included accessories, where applicable.

Step 4: Ship With Tracking

Ship the item using a trackable service and pay the applicable return shipping cost.

Step 5: Refund or Exchange

After we receive and inspect the item, we will confirm the outcome and process any eligible refund or exchange.

💰 Refund Processing

Refunds are not issued before we receive and assess your returned item. Once a return is approved and the item passes inspection, we aim to process eligible refunds within one week of receiving the returned item.

Refunds are issued to the original payment method where supported by your payment provider
It may take additional time for your bank or card issuer to post the credit to your account
Original outbound shipping charges are generally non-refundable unless required by law or we agree otherwise for your order
If a return is not approved (for example, condition does not meet this policy), we will explain the reason and next steps

🔧 Damaged, Defective, or Incorrect Items

If your order arrives damaged, appears defective, or is not what you ordered, contact us as soon as possible with your order number and clear photos. Do not ship the item back until we have reviewed the issue and told you how to proceed.

We will work with you to find an appropriate resolution, which may include repair, replacement, or refund where eligible under this policy and applicable law. We do not guarantee a specific remedy or free return shipping in every case without review.

❓ Returns & Exchanges FAQ

How long do I have to request a return?

You may request a return within 30 days of delivery for eligible items in original condition with original packaging and accessories, where applicable. Contact us to confirm eligibility before sending anything back.

Do you accept exchanges?

Yes, we consider exchange requests for eligible items within the 30-day period, subject to stock availability and our confirmation. Exchanges are not automatic and may require you to pay return and replacement shipping costs.

Who pays return shipping?

You are responsible for return shipping costs unless we agree otherwise after reviewing your case or applicable law requires a different arrangement (for example, for certain defective or incorrect items).

Who pays shipping for the exchanged or replacement item?

You are responsible for shipping costs to send a replacement or exchanged item to you, unless we confirm otherwise for your order or the law requires otherwise.

When will my refund be processed?

After we receive and inspect an approved return, we aim to process eligible refunds within one week. Your bank or payment provider may need extra time to show the refund in your account.

What should I do if my item arrives damaged, defective, or incorrect?

Contact us immediately at surekhavermakamboj@gmail.com or +91-8396851552 with your order number and photos. Wait for our instructions before returning the item so we can review the issue and explain the applicable process.

How do I initiate a return or exchange?

Email surekhavermakamboj@gmail.com with your order number and reason for the request. We will reply with eligibility guidance and return instructions, including the return address, if applicable.

📞 Need Help?

Questions about returns, exchanges, or refunds? Contact us:

Email: surekhavermakamboj@gmail.com
Phone: +91-8396851552
Address: Gurugram, Haryana, India

Nothing on this page limits rights you may have under applicable consumer-protection law in India or your country of residence.